Return &
Cancellation Policy
At CAOCherry, we are committed to providing you with high-quality menstrual hygiene products and excellent customer service. We understand that there may be occasions when you need to return a product or cancel an order. Please read our Return & Cancellation Policy carefully to understand your options and our guidelines.
Return Policy
1. Returns Eligibility:
– We accept returns for products that are unopened and in their original packaging.
– Returns are accepted within 3 days from the date of purchase.
2. Non-Returnable Items:
– For hygiene and safety reasons, we cannot accept returns of opened or used tampon products.
3. Return Process:
– To initiate a return, please contact our Customer Support team at support@caocherry.com within the specified return period.
– Provide your order number and a detailed reason for the return.
– Once approved, you will receive instructions on how to return the product.
4. Refund Process:
– Upon receiving the returned product and verifying its condition, we will process your refund.
– Refunds will be issued to the original payment method used during the purchase.
– Please allow 7 business days for the refund to reflect in your account.
Cancellation Policy
1. Order Cancellation:
– You can cancel your order within 24 hours of purchase, provided the order has not yet been shipped.
– To cancel your order, please contact our Customer Support team at support@caocherry.com with your order details.
2. Cancellation After Shipping:
– If your order has already been shipped, it cannot be canceled. You may initiate a return upon receiving the product, as per our return policy.
3. Refund for Canceled Orders:
– If you cancel an order within the specified time frame and are eligible for a refund, we will process your refund as per our refund process.
Contact Us
If you have any questions or need assistance with returns or cancellations, please don’t hesitate to contact our Customer Support team at support@caocherry.com or 234 816 146 0302.